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Posted by Colleen Shirazi, Thursday, November 02, 2006 3:29 PM (Eastern)
Transcript of your chat
MAC Cosmetics Online <MACartist@maccosmetics.com> to me
12:20 pm (2 minutes ago)
From: MAC Cosmetics Online <MACartist@maccosmetics.com>
To: Josephine <
>Date: Nov 2, 2006 12:20 PM
Subject: Transcript of your chat
Recently you chatted with a MAC Cosmetics Online Artist. We hope you enjoyed your Live Chat experience and will recommend us to your family and friends. The transcript of your live chat is below.
General Info
Chat start time Nov 2, 2006 3:13:11 PM EST
Chat end time Nov 2, 2006 3:19:52 PM EST
Duration (actual chatting time) 00:06:40
Operator Jen
Chat Transcript info: One of our Artists will be with you shortly. As a thank you for chatting with us today, we would like to extend a special offer just for you with your next MAC Cosmetics Online purchase. Your MAC Artist will provide you with the offer code during your consultation. At the end of this chat session, you may also request to have a transcript of your chat sent to you via email by completing our Exit Survey.
info: Hello. Thank you for your interest in MAC Cosmetics. My name is Jen. How may I assist you?
Jen: Hello Josephine!
Josephine: Hi there...I asked this question several days ago and couldn't get an answer here. Instead I got an email address and I wrote an email but still haven't gotten any answer. My question is, are there products other than lipstick that MAC offers for Back to MAC? The current rumor is that you can get other products at freestanding MAC stores, but not at MAC counters.
Jen: The expanded Back to MAC program is available at MAC free-standing retail store locations. When you provide your information to be entered into the CRM database, you will now have the option of choosing from 3 product categories (Lipsticks, Clear or Tinted Lipglass or a Small Eye Shadow, excluding all Viva Glam products). The standard Back to MAC program still applies to MAC counter locations, customers who do not provide their complete information or who send their empties to MAC Cosmetics Online.
Josephine: Thanks so much! That's exactly what I was wondering about.
Jen: You're welcome! Thank you for visiting MAC Live Chat!
Josephine: Thanks again...bye!
beauty, cosmetics, mac cosmetics, makeup
Labels: mac cosmetics
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