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Computer Blog - thebroadroom.net: Now I'm in the queue at Dell...
Disclaimer: all of the following is purely from personal experience. TheBroadroom.Net urges you to use your own instincts,
common sense, and willingness to take risks when applying any of the information below.
Now I'm in the queue at Dell...
posted by Colleen Shirazi,
Monday, May 15, 2006
at 7:21 PM (Pacific)
Let's see...first, we had telephone operators. These were nice women who used to pick up the phone and route the call whenever you called a business.
Next...we had telephone tech support, where typically a geek would pick up the phone and, albeit sometimes grudgingly, answer your question when you had to call about a computer related issue.
Then, we had Indian call centers...where someone in Bangalore would pick up the phone and answer your question...some of these are quite good, others bizarrely incompetent...
Then we had online chat support where someone (presumably in Bangalore) would get online in a Java applet and try to answer your question.
Now--get this!!! Before you find this out yourself and perish from sheer amazement. Now, there's a queue for the Bangalore chat support! A queue! All of our Bangalore chat support guys are busy!