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Computer Blog - thebroadroom.net: Update on JVC GR-D30US camcorder

Disclaimer: all of the following is purely from personal experience. TheBroadroom.Net urges you to use your own instincts, common sense, and willingness to take risks when applying any of the information below.

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Update on JVC GR-D30US camcorder
posted by Colleen Shirazi, Wednesday, June 14, 2006 at 6:11 PM (Pacific)

It's...back. Yup...see previous post...I mailed this camcorder back to JVC under its CCD program:

Customer Notification/Customer Notice Regarding Camcorders VHS-C and Digital Camcorder CCD Program

I was almost afraid to open the box. Then I thought, what the hell. It's long been out of warranty. If it doesn't work, I haven't actually lost anything.

It works now. Or at least, they fixed what was wrong with it. I turned it on, opened up the LED screen...it's great, it works fine.

Let me add that JVC was utterly mysterious about this entire process. I had enclosed a letter in the box with my name and phone number on it (somehow expecting a call one way or the other). When I heard nothing, I checked the JVC site and found a record of the repair...but it wasn't exactly written in English.

On the Repair Tracking screen, it said the camera had already been shipped. No indication as to whether it had qualified under the CCD program, nor whether it had been fixed. There was a handy tracking number on this screen so I knew when to expect the delivery. Also the job number, which I used for the Order/Invoice Inquiry screen.

Here I discovered the status of the job was REPAIR SALES. lol! I hoped that meant it had been fixed.

Anyhow, let's see how this thing holds up now!

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