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Computer Blog - thebroadroom.net: May 2006

Disclaimer: all of the following is purely from personal experience. TheBroadroom.Net urges you to use your own instincts, common sense, and willingness to take risks when applying any of the information below.

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JVC GR-D30US Camcorder Doesn't Work
posted by Colleen Shirazi, Tuesday, May 30, 2006 at 8:31 PM (Pacific)

Wowza, wowza, wowza...this is less than three years old and it doesn't work. Apparently there's a known defect in some part of it...that causes the viewfinder to display an extremely distorted picture (and this is what you get if you try to record--a recording of that same twisted picture), or else a message that says LENS CAP ON when the lens cap is off, or else a message telling you there's condensation in the camera, when there isn't.

I never got a recall email about it; I found out about this scourge when I turned on the camcorder one day and couldn't record jack diddley squat on it. And I couldn't fix it.

I found out because some kind souls wrote about it on Amazon.com.

In fact it's interesting...the first year's worth of reviews of this make and model on Amazon were positive. Then...each subsequent year...the reviews got worse and worse. Finally, in 2006, the reviews hit rock bottom.

That would appear to be the lifecycle of this camera, but this post isn't done yet. I'm sending the camcorder (per JVC's Customer Care Center's instructions) to the JVC Factory Service Center nearest me (yes, it must be mailed--by me) with a letter stating that it's being sent for the "CCD Program." i.e. for a known defect in the camera.

Let's see if they fix it.

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Now I'm in the queue at Dell...
posted by Colleen Shirazi, Monday, May 15, 2006 at 7:21 PM (Pacific)

Let's see...first, we had telephone operators. These were nice women who used to pick up the phone and route the call whenever you called a business.

Next...we had telephone tech support, where typically a geek would pick up the phone and, albeit sometimes grudgingly, answer your question when you had to call about a computer related issue.

Then, we had Indian call centers...where someone in Bangalore would pick up the phone and answer your question...some of these are quite good, others bizarrely incompetent...

Then we had online chat support where someone (presumably in Bangalore) would get online in a Java applet and try to answer your question.

Now--get this!!! Before you find this out yourself and perish from sheer amazement. Now, there's a queue for the Bangalore chat support! A queue! All of our Bangalore chat support guys are busy!

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Holy Christmas, scratch that last post...
posted by Colleen Shirazi, at 7:15 PM (Pacific)

I tried downloading an update for Sonic DigitalMedia Plus v7...but it won't install. It says it can't find a valid version of Sonic DigitalMedia Plus v7 in this computer!!!!! Hello, it was pre-installed?

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Dell computer, Sonic DigitalMedia Plus v7
posted by Colleen Shirazi, at 7:01 PM (Pacific)

Just a quick note to you (poor bastards) who own Dell computers that came with Sonic DigitalMedia Plus v7 pre-installed in them. Don't bother going to the Sonic site if you have any problems with DigitalMedia Plus v7. Or, at least I couldn't find anything about that program on the Sonic site.

Au contraire, go directly to the Dell site. They actually have upgrades available for download there.

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