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Update on JVC GR-D30US camcorder
posted by Colleen Shirazi, Wednesday, June 14, 2006 at 6:11 PM (Pacific)

It's...back. Yup...see previous post...I mailed this camcorder back to JVC under its CCD program:

Customer Notification/Customer Notice Regarding Camcorders VHS-C and Digital Camcorder CCD Program

I was almost afraid to open the box. Then I thought, what the hell. It's long been out of warranty. If it doesn't work, I haven't actually lost anything.

It works now. Or at least, they fixed what was wrong with it. I turned it on, opened up the LED's great, it works fine.

Let me add that JVC was utterly mysterious about this entire process. I had enclosed a letter in the box with my name and phone number on it (somehow expecting a call one way or the other). When I heard nothing, I checked the JVC site and found a record of the repair...but it wasn't exactly written in English.

On the Repair Tracking screen, it said the camera had already been shipped. No indication as to whether it had qualified under the CCD program, nor whether it had been fixed. There was a handy tracking number on this screen so I knew when to expect the delivery. Also the job number, which I used for the Order/Invoice Inquiry screen.

Here I discovered the status of the job was REPAIR SALES. lol! I hoped that meant it had been fixed.

Anyhow, let's see how this thing holds up now!

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JVC GR-D30US Camcorder Doesn't Work
posted by Colleen Shirazi, Tuesday, May 30, 2006 at 8:31 PM (Pacific)

Wowza, wowza, wowza...this is less than three years old and it doesn't work. Apparently there's a known defect in some part of it...that causes the viewfinder to display an extremely distorted picture (and this is what you get if you try to record--a recording of that same twisted picture), or else a message that says LENS CAP ON when the lens cap is off, or else a message telling you there's condensation in the camera, when there isn't.

I never got a recall email about it; I found out about this scourge when I turned on the camcorder one day and couldn't record jack diddley squat on it. And I couldn't fix it.

I found out because some kind souls wrote about it on

In fact it's interesting...the first year's worth of reviews of this make and model on Amazon were positive. Then...each subsequent year...the reviews got worse and worse. Finally, in 2006, the reviews hit rock bottom.

That would appear to be the lifecycle of this camera, but this post isn't done yet. I'm sending the camcorder (per JVC's Customer Care Center's instructions) to the JVC Factory Service Center nearest me (yes, it must be mailed--by me) with a letter stating that it's being sent for the "CCD Program." i.e. for a known defect in the camera.

Let's see if they fix it.

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